As an entrepreneur, it is natural that you want to always provide the best quality products or services to customers. Because any customer will be happy with a product that can meet their expectations, as well as good service - if your business is in the service sector. If customers are satisfied, it is very likely that they will come back to buy your product/service again, and it is not even impossible that they will also recommend to people they know to choose your shop, not another.
But did you know that apart from product/service quality issues, there are many other factors that can attract customers to come back to your shop?
Yes, service. Please note, service does not only belong to service entrepreneurs. Those of you who sell products such as food and beverage businesses, hobby goods, fashion, retail, household necessities, or whatever, must also prioritize customer service. Service, even though its nature is added value (additional value) in a business, its role can be very large in determining whether customers will make repeat orders or not.
Then what is classified as part of service? Just mention the cleanliness and comfort of the shop, the friendliness of the staff, beautiful and functional packaging, speed of service and flexibility in how to pay.
Remember, a good entrepreneur is one who is always oriented towards customer satisfaction.
The easiest way is to position ourselves as customers. If we are customers, we of course also want a pleasant shopping experience. Because business is not about just providing products and receiving money. But more than that, namely how entrepreneurs can offer a complete experience starting from the ordering process, presentation, payment and post-sales service. This is what all entrepreneurs must really understand if they want to have a sustainable business.
Here are some services from the payment side that can make customers come back to your shop.
1. Can pay from the table
If in the past this method of paying was only available to luxury and expensive restaurants (in implementing the concept of "the buyer is king"), now that is not the case. Your small coffee shop or small restaurant can do it too. This way of paying is not only more convenient for customers, but also simplifies the checkout process without having to queue up at the cash register (cash register).
The difference is, if previously the process of paying at the table meant the staff took the customer's money/card, took it to the cashier's desk, then returned again with proof of payment, now the process is simpler. The staff just has to bring the cash register to the customer's table. No, not those big cash registers, but wireless smart terminals or mobile point of sale devices. The Qasir application that you use can support for this facility, you know. You only need to buy an Android-based device, then log in to your Qasir account, and voila, your food and drink shop can have services equivalent to expensive restaurants.
Also read: Cashier Machine Review Sunmi V1s and T2 Mini, which one is most suitable for you?
Apart from being practical, with this technology, customers will feel safer because the process of withdrawing funds at the cash register takes place in front of them and they can witness it themselves. This certainly improves the customer experience in terms of flexibility and speed of the checkout process.
2. Accepts various types of payments
In the past, people always carried cash when they wanted to shop, now that has all changed. They prefer to carry several cards and eWallets in their cellphones. Therefore, it is very important that your shop can accept non-cash payments, whether non-cash by card or digital non-cash by cellphone. What's more, currently in Indonesia there is a QRIS (Quick Response Code Indonesian Standard) facility, which is a system launched by Bank Indonesia to enable non-cash digital payment transactions using only one QR code.
Sound too high-tech for your small shop, kiosk or small shop? Not really. With the Qasir application, everyone can take advantage of this convenience. You can also use the QRIS facility if you have registered for the Digital Payment feature in the Qasir application (free). If not, immediately find out how to register here.
Also read: You Must Know! These are 5 Benefits You Can Get with Cashless Transactions
With the ability to accept various types of non-cash digital payments, your shop will be more competitive with modern shops or larger shops. Therefore, come on, don't hesitate to reach your customers by providing this payment method.
3. Split payments into one transaction
Have you ever encountered a situation where your customer wanted a payment split into several parts in one transaction? This usually happens in FnB businesses where buyers are in groups but want separate payments or several people pay jointly. It would be troublesome and inefficient if you made each person in the group their own transaction.
You may have thought: if only there was technology that allowed payments to be split into several parts in one transaction. That is right?
Don't worry, Qasir really understands you, that's why we provide a facility called Split Payment or Split Payment. This is a free feature that you can use along with other basic features. With the Split Payment feature, you can not only split the bill into two, but three, four, five, without limits. The payment method used can also be different in one transaction, it can be cash-non-cash, debit non-cash and digital non-cash, or digital non-cash and cash. Flexible and very easy!
Not only will the cashier at your shop be helped, customers will also be helped and feel satisfied in their shopping experience. If customers are satisfied, it is not surprising that they will come back to your shop again and again, even recommending your shop to others. CUAN is even more clearly visible before your eyes!
4. Delayed payment facility (Kasbon)
There are several types of businesses that feel the need to provide cash services for their customers. For example, wholesale agents, raw material suppliers, or grocery stores. Although the motivation applied by wholesale agents and suppliers is that the cashbon is different from that of grocery stores: If wholesale agent and raw material supplier entrepreneurs provide cashbon to give their customers time to first turn over their capital until they make a profit and then pay, grocery stores usually provide cashbon facilities with the motivation of helping their neighbors (customers). However, even though they are different, both have the same mission, namely to bind consumer loyalty (customer loyalty).
It cannot be denied, Kasbon facility services provide a more personal bond between the seller and the buyer. As a form of gratitude, buyers only want to buy products from shops that give them cashbons.
Within the calculated time span and amount, this cashbon facility can help make a business more sustainable. Because usually, buyers don't just shop once or twice, but continuously over a regular period of time. However, if you are considering providing cashback facilities to your customers, there are many things you need to consider.
Also read: Tips for Managing Kasbon So Your Business Doesn't Losing
One way to monitor cash bonds transactions can also be using technology. In the Qasir application, you can find the Kasbon feature, which is a feature that allows you to record the number of cashbons, the date of the cashbond, cashbonus customer data, as well as a reminder to collect the cashbond due date. Very complete, right? Learn about Kasbon's features here.
The good news is, you don't have to wait for your business to grow big and have lots of employees to be able to provide all the easy payment facilities above. Even the smallest business that is just starting is very possible, the condition is that you are willing to open yourself to the latest information in the business world, including regarding the use of technology.
You can start by using Point of Sales (POS) for your business. POS is a key and fundamental technology needed in business. But don't choose just any POS, choose a POS that is complete and capable, and doesn't burden operational costs. With a complete POS, even small businesses can be as professional as businesses with large capital and many employees. Competent POS technology also helps you provide faster, easier, more personalized service, and can also streamline operations, especially if it accepts all payment methods. And with a POS that doesn't require a subscription fee to use, you can make efficiency in your shop's operational costs.
If you are wondering, is there such a POS technology? The answer is there, namely the Qasir application.
The Qasir application is not just an application to help process transactions at the cashier's desk, more than that, Qasir can help you manage your business starting from viewing sales reports, knowing the position of cash in and out in real-time, monitoring products, monitoring employees, managing taxes, monitoring branch outlets, managing discounts, to accepting various types of cash and non-cash payments that are integrated in one system. All of this was created to help you entrepreneurs in managing and developing your business.
So if you have made a quality product, POS support will certainly help you provide a pleasant shopping experience for your customers. Good luck and greetings CUAN.